About this type of system
Help desk systems receive technical requests and incidents and organize their follow-up until closure.
The challenge it addresses
They address requests scattered across email and phone, and the lack of a clear view of each request's status.
Who it is for
Government entities and companies with internal support teams or beneficiaries.
Its place in Itqan's portfolio
This system is part of Itqan Al-Ajyal's official product portfolio. Modules, scope and integrations are defined around each organization's requirements during a requirements session.
Discuss your requirements for Help Desk System
Discuss your requirements